Privacy Policy

When you create an account or use certain features of the App, we may collect information that you provide directly.

This may include:

Full name
Mobile number
Email address
Profile photo or avatar
Account identifier
Authentication information
Organization membership information
Other profile information required to provide the Service

Passwords are not intended to be stored in readable plain-text form. Authentication credentials are handled using appropriate server-side password hashing and security mechanisms.

When you create, join, or manage a Mess or Hostel, we may process information such as:

Organization name
Organization type
Division
District
Upazila
Area or address
Contact information
Organization description
Rules
Uploaded images
Room information
Seat information
Join codes
Operational settings

For Hostel members, information may include:

Full name
Roll number
Class or semester
Department
Mobile number
Room or seat assignment
Membership status
Other information needed for Hostel operations

For Mess membership requests, information may include:

Full name
Mobile number
Occupation or student status
Workplace or educational institution
Permanent address
Blood group
Mess Join Code
Agreement to Mess rules

Some fields are optional while others may be required for specific services.

To provide Mess and Hostel management features, the App may store or process information such as:

Meal counts
Breakfast, lunch and dinner selections
Weekly Set Menu
Daily Bazar entries
Bazar duties
Room assignments
Seat assignments
Notices
Leave requests
Complaints
Complaint evidence images
Maintenance requests
Membership requests
Related operational records

Access to this information depends on the organization and the role assigned to the user.

The App contains features for managing:

Bills
Payments
Expenses
Dues
Advance balances
Personal expenses
Family expenses
Group expenses
Shopping expenses
Debt and receivable records
Mess and Hostel financial records

Depending on the feature being used, information may include:

Amount
Payment date
Payment method
Account, transaction, or reference number where applicable
Notes
Bill amount
Paid amount
Due amount
Advance balance
Bazar expenses
Expense categories
Settlement history
Transaction history
Receipts
Supporting images uploaded by the user

Mess, Hostel & Expense Manager is primarily an information-management tool and does not require users to provide online banking passwords, debit-card PINs, credit-card security codes, or similar sensitive financial credentials for normal expense-management functions.

The Note module is intended for personal use.

Normal notes, folders, shopping lists, reminders, attachments, Private Notes, and supported voice-note content may be stored locally or through secure storage mechanisms on the user’s device depending on the feature.

Private Notes may be protected using:

Passcode
Secure local storage
Device authentication
Biometric security where supported

Protected note content is not intended to be visible to unrelated Mess or Hostel members.

Voice recordings created through the personal Note feature are intended to remain stored locally on the user’s device and are not uploaded to our server as part of the normal Note workflow.

Users are responsible for maintaining the security of their devices, passwords, PINs and passcodes.

No electronic storage or device-security system can be guaranteed to be completely secure.

The Shopping feature allows users to create lists for groceries, household items and other categories.

Shopping information may include:

Item name
Quantity
Unit
Estimated price
Actual price
Purchase status
Budget information
Category
Shopping history

Personal Shopping information is not automatically treated as a Mess or Hostel financial record unless a specific feature explicitly provides that functionality.

The Debt or “Dena-Paona” feature may allow users to record information about people from whom they are owed money or to whom they owe money.

This may include:

Person’s name
Phone number
Amount
Due date
Payment history
Settlement history
Reminder
Notes
Supporting documents or proof images where supported

When you choose a person from your phone contacts, the App may use the Android system contact picker.

The App is designed to receive only the contact information that you explicitly select instead of unnecessarily reading or copying your entire contact database.

You may choose to upload or select images or files for supported features such as:

Profile pictures
Mess or Hostel information
Receipts
Advertisements
Community information
Complaint or maintenance evidence
Debt-related proof
Member documents
Other supported content

The App is intended to access only files selected or submitted by the user where supported by the operating system.

Uploaded images may be resized, compressed or optimized to reduce storage and bandwidth usage.

Complaint and maintenance evidence images may also be compressed or optimized before or after upload while maintaining reasonable visual quality.

Certain App features may use microphone or audio functionality.

If microphone access is required, Android may request permission before the feature is used.

Microphone access is intended to be used only for functionality that requires audio input.

Voice recordings created through supported personal Note features are intended to remain on the user’s device and are not normally transmitted to our server.

The App is not intended to secretly or unnecessarily record users in the background.

The App may provide both push notifications and local reminders.

Admin Push Notifications

Push notifications sent by the platform administrator may use Firebase Cloud Messaging (FCM).

Examples may include:

Service announcements
Important platform notices
Maintenance information
Administrative updates

Users may be able to enable or disable supported push notification settings.

Local Reminders

Features such as Calendar reminders and Note reminders may use Android local notification and alarm functionality.

These local reminders operate independently from Firebase Cloud Messaging and may work without receiving an Admin Push notification.

On supported Android versions, notification permission may be required before notifications can be displayed.

Users can manage notification permissions through the App or Android device settings.

We may use information collected through the App to:

Create and maintain user accounts
Authenticate users
Manage Mess and Hostel organizations
Process membership requests
Manage room and seat assignments
Maintain meal and bazar records
Display bills and payment information
Provide expense-management functions
Operate debt, group expense and shopping features
Process complaints and maintenance requests
Deliver notifications
Provide reminders
Process advertisements
Provide market-related information
Provide customer support
Maintain security
Detect abuse or misuse
Troubleshoot errors
Improve App functionality and user experience

We do not sell users’ personal information.

Mess and Hostel information is intended to be separated by organization.

Users receive access according to their organization membership and assigned role.

For example, authorized Hostel staff may be able to access member, room, payment, complaint or operational information required for their responsibilities.

Ordinary members generally receive more limited access.

The App and backend use organization-based authorization and permission checks intended to prevent unrelated Mess or Hostel organizations from accessing each other’s private data.

Certain information submitted to a Mess or Hostel may be visible to authorized organization administrators or staff where required to provide the Service.

Depending on assigned permissions, this may include:

Hostel Super
Assistant Hostel Super
Cashier
Manager
Other authorized roles

Access should remain limited according to the permissions assigned to each role.

Not every staff role has access to every type of information.

The App may allow advertisements, local offers or community-related information to be submitted and displayed.

Information intentionally submitted to public or community-facing areas may become visible to other users.

Users should avoid including unnecessary sensitive or confidential information in:

Advertisements
Local offers
Market reports
Public descriptions
Community-facing content

Submitted advertisements may be subject to moderation or approval before publication.

Users may also be able to save or report advertisements or other supported content.

Market-related features may include:

Item prices
Market names
Locations
Dates
Notes
Images
User-submitted pricing information

Such information may be displayed to other users where the feature is designed to provide community or market information.

Users are responsible for ensuring that information they submit is accurate to the best of their knowledge.

The App uses or may use third-party services that may collect or process information used to identify or distinguish users or devices.

These services may include:

Google Play Services
Google AdMob / Google Mobile Ads SDK
Firebase Cloud Messaging
Hosting and infrastructure providers
Android system services
IPWhois / ipwho.is for approximate IP-based location where supported
Other technical service providers required to operate the App

The App does not currently rely on Google Analytics for Firebase as a normal App analytics feature unless such functionality is explicitly added in a future version.

Third-party services may collect or process information such as:

Advertising ID
Device identifiers
Device information
IP address
Approximate location derived from IP or technical information
Usage and interaction data
App performance information
Diagnostic information
Advertising interactions

This information may be used to:

Improve App performance
Analyze technical usage where applicable
Improve user experience
Detect technical problems
Deliver push notifications
Provide relevant content
Display advertisements
Measure advertisement performance
Prevent fraud or abuse

Advertisements may be personalized or non-personalized depending on user settings, applicable law, consent requirements and advertising-provider configuration.

Advertising partners such as Google AdMob may use device identifiers, including the Advertising ID where available, to deliver, measure or personalize advertisements.

Third-party services operate according to their own privacy policies and terms.

Relevant third-party privacy information may include:

Google Privacy Policy
https://policies.google.com/privacy

Google AdMob
https://support.google.com/admob

Firebase Privacy and Security
https://firebase.google.com/support/privacy

IPWhois / IP-based Location Service
https://ipwho.is/

Mess, Hostel & Expense Manager may display advertisements using Google AdMob / Google Mobile Ads SDK.

AdMob may process information including:

Advertising identifiers
Device identifiers
Device information
IP address
Ad interaction information
Diagnostic information
Approximate location derived from technical information where applicable
Other information described in Google’s advertising and privacy policies

The App may display advertising formats such as:

Native ads
Interstitial ads
Rewarded ads

Advertisements may be personalized or non-personalized according to applicable settings, consent requirements and Google advertising policies.

We do not directly control the content of advertisements provided by third-party advertising networks.

When the App communicates with our servers, standard technical information may be generated or received.

This may include:

IP address
Request date and time
Authentication status
API request information
Application errors
Device or app version information
Server logs
Security events
Diagnostic information

This information may be used for:

Security
Troubleshooting
Fraud prevention
Abuse prevention
Service reliability
Performance improvement

Depending on the feature being used, the App may require or use access to:

Internet connectivity
Notifications
Microphone functionality
Selected photos or files
Camera where supported
Device authentication
Biometric authentication where supported
Android system contact picker
Sharing functionality
Local alarms and reminders
Other Android system features required by specific functions

The App does not require Android precise GPS location permission for ordinary approximate IP-based location functionality.

We aim to request or use permissions only where reasonably necessary.

Users may review or revoke supported permissions from Android device settings.

Disabling a permission may prevent the related feature from working correctly.

We use reasonable technical and organizational measures designed to protect user information.

Depending on the feature, these measures may include:

HTTPS-based communication
Authentication
Server-side password hashing
Role-based permissions
Organization-scoped server access
Secure local storage
Input validation
Authorization controls
Restricted server access
Android security controls
Screen-capture protection where supported
Secure notification and reminder handling

However, no internet transmission, server, mobile device or electronic storage method can be guaranteed to be completely secure.

Users can request permanent deletion of their account directly from within the App.

Account deletion may be available through:

Profile / Settings → Delete Account

Users may also request account deletion through the public account deletion page:

https://messmanager.edulearningbd.com/account-deletion

For security purposes, account deletion may require authentication or confirmation such as the user’s current password.

When an account is deleted, associated personal information may be removed from our active systems, including information such as:

Account profile
Email address
Mobile number
Profile image
Authentication tokens
Personal finance information
Personal calendar events
Personal advertisements where applicable
User-specific private information stored by the Service

Certain shared or historical records may not always be deleted immediately where they are necessary to preserve:

Mess or Hostel accounting history
Shared group records
Payment history
Organization operations
Fraud prevention
Security
Dispute resolution
Legal or regulatory obligations

Where possible, ownership of shared organizational information may be transferred to another authorized member rather than deleting information required by other users.

Local device information such as Private Notes may also be removed from local secure storage during the supported deletion process.

Backup copies may remain temporarily until applicable backup retention periods expire.

We retain information only for as long as reasonably necessary to:

Provide the Service
Maintain account functionality
Maintain organization and accounting records
Resolve disputes
Prevent fraud
Maintain security
Fulfill legal or regulatory requirements

Certain historical records such as:

Bills
Payments
Room assignments
Membership history
Organization accounting records

may remain after a member changes status where those records are required for legitimate operational or accounting purposes.

Locally stored Notes, Private Notes, Shopping information, voice notes and similar device-based information may be lost or removed if the user:

Deletes the information
Deletes their account where supported
Clears App data
Changes devices without migration
Uninstalls the App

Backup copies may remain for a limited period where backups are maintained.

Depending on the feature and applicable law, users may be able to:

Access personal information
Update profile information
Correct inaccurate information
Delete certain content
Delete their account
Disable push notifications
Revoke device permissions
Control supported advertising or privacy settings
Remove locally stored personal information
Contact us regarding privacy requests

For information that cannot be changed directly through the App, users may contact us through Help & Support.

Certain information may need to be retained where necessary for security, fraud prevention, accounting, dispute resolution or legal obligations.

The App may process location-related information in more than one way.

User-Provided Location

Users may manually provide information such as:

Division
District
Upazila
Area
Market name
Mess address
Hostel address

This information may be used for organization management, market information and community-related features.

IP-Based Approximate Location

Some features such as Advertisements or Local Offers may use IPWhois / ipwho.is or another supported IP-based geolocation service to estimate an approximate:

City
District
Region
Country

from the user’s IP address.

This does not require Android precise-location or GPS permission.

IP-based location is approximate and may not always be accurate.

Google AdMob or other technical providers may also derive approximate location from IP address or similar technical information according to their own privacy practices.

The current App is not designed to collect precise GPS location for normal operation.

If a future feature requires precise device location, the appropriate Android permission and disclosure will be provided before precise location is accessed.

The App may store preferences such as:

Selected language
Notification preferences
Push notification settings
Light, dark or system theme
Other application preferences

These preferences may be stored locally or through supported account settings and are used to customize the App experience.

Mess, Hostel & Expense Manager is intended for users aged 16 and over.

The App may be used in student, educational, Mess or Hostel environments.

Users under the age of 18 may be considered minors under the laws of some countries or regions.

Where required by applicable law, a minor should use the Service with appropriate authorization or supervision from a:

Parent
Guardian
Educational institution
Hostel authority
Other responsible adult

The App is not primarily directed at young children.

We do not intentionally seek personal information from children under the intended age range or sensitive personal information from minors that is unnecessary for providing the App’s services.

If we become aware that personal information has been collected from a child in violation of applicable legal or platform requirements, we may take appropriate steps to restrict, remove or delete that information.

We do not sell users’ personal information.

Information may be shared or processed only where reasonably necessary with:

Authorized Mess or Hostel users
Hosting providers
Infrastructure providers
Firebase services
Google services
Advertising providers
IP-based location providers where applicable
Technical service providers
Other service providers required to operate the App

Information may also be disclosed where required by:

Applicable law
Valid legal process
Lawful government request
Fraud investigation
Security requirements
Protection of users or others

Information intentionally submitted to shared organizational, advertisement, market, community or other public-facing areas may be visible to the users for whom those features are designed.

Users are responsible for keeping secure:

Account credentials
Passwords
Device access
Private Note passcodes
Other security information

Users should avoid submitting unnecessary sensitive or confidential information to public or shared areas of the App.

When adding another person’s:

Phone number
Personal information
Financial information
Membership information
Contact information

users should respect that person’s privacy and obtain appropriate permission where required.

Users are also responsible for ensuring they have the right to upload images, documents or other content submitted through the Service.

We may update this Privacy Policy when App functionality, technology, third-party services, legal requirements or privacy practices change.

When changes are made, the Last Updated date may be revised.

Where appropriate, significant changes may also be communicated through the App.

Users are encouraged to review this Privacy Policy periodically.

Changes become effective after the updated Privacy Policy is published unless otherwise stated.

If you have questions, concerns, privacy requests, account deletion questions or complaints regarding this Privacy Policy or the handling of your information, please contact us.

App: Mess, Hostel & Expense Manager

Developer: BS Mehedi Soft

Website:
https://messmanager.edulearningbd.com/

Support Email:
messhostelmanager@gmail.com

Account Deletion:
https://messmanager.edulearningbd.com/account-deletion